Why does the Agentic AI app fail in air-gapped ITRS Analytics 2.17.11 installations?
If you install ITRS Analytics 2.17.11 with the Agentic AI Beta app in an air-gapped environment, one of its subcomponents may try to reach huggingface.co. Since that external endpoint is unavailable in an air-gapped deployment, the pod can repeatedly fail and, in some cases, may block the installation.
How can I work around this issue? Copied
This issue is fixed in ITRS Analytics 2.17.12 and later. Starting with 2.17.12, the installation package applies the workaround automatically through the KOTS Helm charts, so you do not need to add the override yourself. In ITRS Analytics 2.18.7 and later, the Agentic AI app no longer requires this workaround at all.
However, if you are installing ITRS Analytics 2.17.11 in an air-gapped environment, add the following override in the Helm Chart Values Override advanced setting:
iax-app-ai-beta:
faiss:
env:
HF_HUB_OFFLINE: "1"
This setting forces the affected component to operate in offline mode so it does not attempt to reach huggingface.co during installation.