Enable Agentic SRE with a license entitlement

Beta

The ITRS Agentic SRE app is currently available as a beta release. Features, behavior, and documented procedures are subject to change without prior notice during ongoing development. For information about major and minor updates, see the Agentic SRE app release notes.

The Agentic SRE app requires a license entitlement before you can see or install it in the KOTS Admin Console. Without this entitlement, the Agentic SRE option is not available during configuration.

After the entitlement is in place, you enable Agentic SRE in the Admin Console configuration and deploy the change. For day-to-day use after installation, see Use Agentic SRE for operations and support in ITRS Analytics.

Note

If Agentic SRE was already selected in a previous version, select it again under Beta Apps during the upgrade configuration. The previous selection is not carried over.

Request the Agentic SRE entitlement Copied

Please contact your account manager to have the Agentic SRE entitlement added to your license.

When the entitlement is available, follow one of the paths below depending on whether you are upgrading or already running a deployed version.

Enable Agentic SRE before an upgrade Copied

Use this path when the entitlement is added before you upgrade to a version that includes Agentic SRE.

Online installations Copied

During the upgrade configuration, the Agentic SRE toggle is visible in the KOTS Admin Console. Enable it under Beta Apps, save the configuration, and continue with the upgrade.

Air-gapped installations Copied

Before you upgrade, update the license first by following steps in Enable Agentic SRE on a deployed version. After the license shows Agentic SRE Entitlement: true, continue with the upgrade.

For upgrade procedures and the version-specific impact of this change, see Upgrading to ITRS Analytics 2.18.8+p2.18.7.

Enable Agentic SRE on a deployed version Copied

Use this path when the entitlement is added after the version is already deployed.

1. In the KOTS Admin Console, go to the License tab.

2. Update the license:

   • Online: Click Sync license.

   • Air-gapped: Click Upload license and select the updated license file. You can obtain the file from the Customer Download Portal, from ITRS directly, or by extracting it from the air-gap installation bundle:

     tar -zxvf [itrs-analytics]-[channel].tgz
     

3. Confirm that the License tab shows Agentic SRE Entitlement: true.

4. On the Version history page, deploy the new sequence marked as License Change. This applies the updated entitlement to the configuration.

5. Click Edit config, enable the Agentic SRE checkbox under Beta Apps, save the configuration, and deploy again.

After Agentic SRE is installed, configure at least one LLM and store provider credentials in the Secrets app before users start working in the Agentic SRE chat. For setup details, see Use Agentic SRE for operations and support in ITRS Analytics.

What happens if the entitlement is revoked Copied

If the Agentic SRE entitlement is removed after the app was previously enabled, Agentic SRE is removed on the next deploy.

The Secrets app is also removed if it was enabled only as an Agentic SRE dependency. If you still need the Secrets app, manually enable its standalone toggle in the KOTS Admin Console before you deploy.

This does not affect deployments where the Secrets app was enabled independently. That selection is preserved regardless of Agentic SRE changes.