Geneos ["Geneos"]
You are currently viewing an older version of the documentation. End of life for version 5.x.x is scheduled for 30 September 2025.
If you are currently using version 5.x.x, we advise you to upgrade to the latest version before the EOL date. You can find the latest documentation here.
["Geneos > Netprobe"]["Technical Reference"]

Rejection reasons

Floating Netprobes

Gateways may refuse to accept a floating Netprobe for the following reasons:

  • The probe name is not configured as a floatingProbe in the Gateway setup.
  • A probe under the required name is currently connected to the Gateway.
  • Probe has been configured to require a reverse connection, but the Gateway does not support that feature.
  • Probe is trying to connect insecurely on a secure Gateway port.
  • Probe is trying to connect securely on an insecure Gateway port.

Self-Announcing Netprobes

Gateways may refuse to accept a Self-Announcing Netprobe for the following reasons:

  • The probe name specified in the Netprobe setup file is already in use by a Netprobe specified in the Gateway Setup File.
  • The Managed Entity name specified in the Netprobe setup file is already in use by a Managed entity specified in the Gateway setup file.
  • The Gateway is an inactive (secondary) Gateway in a hot-standby pair.
  • Self-Announcing is disabled on the Gateway.
  • The Gateway has reached its Self-Announcing Netprobe limit.
  • The Gateway is configured to reject the Self-Announcing Netprobe's Managed entity attributes.
  • Probe has been configured to require a reverse connection but the Gateway does not support that feature.
  • Probe is trying to connect insecurely on a secure Gateway port.
  • Probe is trying to connect securely on an insecure Gateway port.

Managed entity variables

The Self-Announcing Netprobe can set a list of user-defined variables to be created on the Managed entity.

In the following scenarios, the Gateway will ignore these variables and report an error in both the Gateway and Netprobe logs.

If a variable of activeTime or any password type is set in Netprobe setup file.

Example:

<var name="var_ActiveTime"> 
	<activeTime>
		<activeTime ref="ABC"> </activeTime>
	</activeTime>
</var>

Error:

In Netprobe Log:

ERROR: SelfAnnouncing Message from gateway '<PROBENAME>' (<HOST:PORT>): Variable var_ActiveTime ignored, as Self Announcing Probes do not support activeTime variable type.

In Gateway Log:

ERROR: DirectoryManager Variable var_ActiveTime ignored, as Self Announcing Probes do not support activeTime variable type. [/variables[@disabled!="true"][1]/var[@disabled!="true"]							

If there is a parse error for the variable section gateway and probe will report the error and ignore the variable and not set it.

Example:

<var name="">
	<double>10.1</double>
</var>						

Error:

In Netprobe Log:

ERROR: SelfAnnouncing Message from gateway '<PROBENAME>' (<HOST:PORT>): Environment variable defined without a name.

In Gateway Log:

ERROR: DirectoryManager Environment variable defined without a name. [/variables[@disabled!="true"][1]/var[@disabled!="true"