ITRS Opsview Cloud Documentation

Frequently asked questions on Mobile

Compatible versions of Opsview Monitor with Opsview Monitor mobile Copied

Opsview Monitor Mobile is compatible with all currently supported version of Opsview Monitor, as of version 5.4 and higher). Full details regarding supported version of Opsview Monitor can be found here.

Supported versions of Android and iOS for Opsview Monitor mobile Copied

Opsview Monitor Mobile is compatible with Android devices running version 5.0 or higher and iOS devices running version 12.4 or higher.

Opsview Username Copied

Opsview Monitor Mobile requires your Opsview website username in order to login and use Push Notifications. If you are unsure of your username, you can easily find it by using this link; your username will be shown in the username field on the Profile tab.

Set up Push Notifications Copied

In order to set up Push Notifications, you will need to first enable Push notifications on both your device and your Opsview Monitor server. Full instructions can be found here.

I cannot access my Opsview Monitor system that uses an SSL Certificate Copied

If you have a self-signed certificate, you may need to add the certificate your device. Instructions can be found here.

Deeplinking does not work on Opsview Monitor Mobile Copied

If you find that when you click on a push notification that it does not correctly open the associated object within Opsview Monitor Mobile then you may need to upgrade your​ Opsview Monitor server as deep linking support was only added as of Opsview Monitor in 5.1. Alternatively, the Customer Success team can provide you with the updated Android and iOS notifications script to enable this functionality.

Why am I receiving Test notification OK, but not real/live ones? Copied

You will need to login to the app as the same user you have added the notification for, otherwise you will not receive notifications.

["Opsview On-premises"] ["Troubleshooting", "User Guide"]

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