ITRS Opsview Cloud Documentation

Email Notifications converted to unreadable attachments

By default, the Opsview Monitor email notification profile uses a plugin called notify_by_email. With most email servers you’ll likely never run into any issues. However, if your email is being processed through an Exchange server at any point along its journey you may run into problems with the text being converted to a binary attachment.

This can happen due to Exchange mistakenly reading the content of your email and believing that the way your email text is organized is actually some form of attachment. This is most common when you have service check results that include error messages starting with 0x.

To get around this there is another email notification script that you can use which is linked from this FAQ. It Base64 encodes the email content for you which prevents Exchange from converting the email content to an attachment. Follow the steps below to install this modified email notification method:

  1. Download the following notification script and install it using the orchestratorimportscripts command line tool on your Opsview Monitor Orchestrator server:

    /opt/opsview/orchestrator/bin/orchestratorimportscripts notifications /path/to/script
  2. Execute the Apply Changes action in the Opsview Monitor User Interface.

  3. Test that the notification script works. You can do this by running the following as the opsview user:


    You should see similar output as noted below:

    Sent email!
  4. Configure the Notification Method and Profile within Opsview Monitor as outlined in the following articles:

["Opsview On-premises"] ["Troubleshooting", "User Guide"]

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