ITRS Opsview Cloud Documentation

Support Scope of Coverage

Covered by Support Not Covered by Support
Installation Architecture and Monitoring Design
Diagnosis Third Party Service Checks [4]
Configuration Code Development
Service Checks included with Opsview Operating Systems (OS), including an OS provided with Virtual Appliances [6]
Usage according to documentation Package dependencies issues unrelated to Opsview
Bug Reports [1] Opsview Community / Core
Bug Fixes [1] InfluxDB [5]
Oracle MySQL v5.7, v8.0 & MariaDB v5.5, v10.3, v10.5 [2]
High Availability / Disaster Recovery Configuration [3]

[1] In line with our published Opsview Support Policy.

[2] MySQL and MariaDB must be packages made available to you by either your operating system vendor (for example, Red Hat) or the Oracle Corporation / MariaDB project.

Issues specifically relating to MySQL or MariaDB, are not supported outside of their operation as a database for Opsview; for example:

[3] With the purchase of High Availability or Disaster Recovery component.

[4] We will make reasonable efforts to assist where appropriate .

[5] InfluxDB is a third party package provided by InfluxData. Opsview does not provide InfluxDB directly, instead,​ we provide a client component that is able to communicate with InfluxDB to query and store data. Opsview supports the use of InfluxDB 1.1.x and 1.2.x.

[6] No Support or Warrant is provided for the Operating System Opsview is installed or runs on, including a Virtual Appliance.

["Opsview On-premises"] ["User Guide"]

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