ITRS Opsview Cloud Documentation

Subscriptions and Support service

Subscription plans Copied

Opsview Monitor is offered in three subscription plans, summarised below and in our website:

Support service levels Copied

Subscription Level SMB Plan Enterprise Plan MSP Plan
Maximum No. of Support Incidents Up to 5 (additional 5 incident packs may be purchased through your SMB account manager) Unlimited Unlimited
Number of Technical Contacts Up to 2 Up to 6 Up to 6
Severity 1 Response (hours) 4 2 2
Severity 2 Response (hours) 8 4 4
Severity 3 Response (hours) 16 8 8
Support Hours 8am-6pm (Eastern Time or UK time) 8am-6pm (Eastern Time or UK time) 8am-6pm (Eastern Time or UK time)
24x7 Support for S1 incidents No Optional Optional

We encourage our customers to raise support queries via our Customer Portal, to capture all relevant information about your request.

Alternatively, you can contact us by phone using the numbers displayed in the portal, or by e-mail to A public Slack community is also available, where you may post questions and receive answers from other customers running Opsview Monitor, or directly from Opsview themselves.

["Opsview On-premises"] ["User Guide"]

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