ITRS Opsview Cloud Documentation

Withdraw of the 6.9.2 Release

Unfortunately, due to critical issues identified with version 6.9.2, we have decided to remove it and ensure it's no longer available for download. These issues impacted the ability to install or upgrade but none were security-related. We are diligently working to resolve these issues and are planning to release an updated version 6.9.3 in early May.

What if you've already upgraded?

For customers who have already upgraded to 6.9.2, no immediate action is required, as none of these issues are security-related. Once it's available, you will still be able to upgrade to 6.9.3 as normal. We appreciate your patience and trust as we continue to enhance our software to better serve you. Thank you for your understanding.

Support Scope of Coverage

Covered by Support Not Covered by Support
Installation Architecture and Monitoring Design
Diagnosis Third Party Service Checks [4]
Configuration Code Development
Service Checks included with Opsview Operating Systems (OS), including an OS provided with Virtual Appliances [6]
Usage according to documentation Package dependencies issues unrelated to Opsview
Bug Reports [1] Opsview Community / Core
Bug Fixes [1] InfluxDB [5]
Oracle MySQL v5.7, v8.0 & MariaDB v5.5, v10.3, v10.5 [2]
High Availability / Disaster Recovery Configuration [3]

[1] In line with our published Opsview Support Policy.

[2] MySQL and MariaDB must be packages made available to you by either your operating system vendor (for example, Red Hat) or the Oracle Corporation / MariaDB project.

Issues specifically relating to MySQL or MariaDB, are not supported outside of their operation as a database for Opsview; for example:

[3] With the purchase of High Availability or Disaster Recovery component.

[4] We will make reasonable efforts to assist where appropriate .

[5] InfluxDB is a third party package provided by InfluxData. Opsview does not provide InfluxDB directly, instead,​ we provide a client component that is able to communicate with InfluxDB to query and store data. Opsview supports the use of InfluxDB 1.1.x and 1.2.x.

[6] No Support or Warrant is provided for the Operating System Opsview is installed or runs on, including a Virtual Appliance.

["Opsview On-premises"] ["User Guide"]

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