Withdraw of the 6.9.2 Release
Unfortunately, due to critical issues identified with version 6.9.2, we have decided to remove it and ensure it's no longer available for download. These issues impacted the ability to install or upgrade but none were security-related. We are diligently working to resolve these issues and are planning to release an updated version 6.9.3 in early May.
What if you've already upgraded?For customers who have already upgraded to 6.9.2, no immediate action is required, as none of these issues are security-related. Once it's available, you will still be able to upgrade to 6.9.3 as normal. We appreciate your patience and trust as we continue to enhance our software to better serve you. Thank you for your understanding.
Support Scope of Coverage
Warning
Virtual appliances (Amazon EC2 and Hyper-V) in Opsview are no longer supported. For more information and guidance, please contact ITRS Support.
| Covered by Support | Not Covered by Support |
|---|---|
| Installation | Architecture and Monitoring Design |
| Diagnosis | Third Party Service Checks [3] |
| Configuration | Code Development |
| Service Checks included with Opsview | Operating Systems (OS) [4] |
| Usage according to documentation | Package dependencies issues unrelated to Opsview |
| Bug Reports [1] | Opsview Community / Core |
| Bug Fixes [1] | InfluxDB [5] |
| Oracle MySQL v5.7, v8.0 & MariaDB v5.5, v10.3, v10.5 [2] | |
| High Availability / Disaster Recovery Configuration [6] |
[1] In line with our published Opsview Support Policy.
[2] Only MySQL or MariaDB server and client versions that align with the published supported databases, for your specific Opsview version are covered under Opsview support.
MySQL and MariaDB must be installed from packages provided by your operating system vendor (for example, Red Hat) or directly from the Oracle Corporation (MySQL) or the MariaDB Project. Support is limited to the use of MySQL or MariaDB as the database backend for Opsview. Issues that fall outside this scope are not supported, including but not limited to:
- Problems arising from defects or changes in the database software itself, whether manual or database-initiated, such as:
- Database corruption
- Database replication issues
- Software application defects that are covered under your operating system vendor’s support contract
[3] We will make reasonable efforts to assist where appropriate.
[4] No Support or Warrant is provided for the Operating System Opsview is installed or runs on.
[5] InfluxDB is a third party package provided by InfluxData. Opsview does not provide InfluxDB directly, instead, we provide a client component that is able to communicate with InfluxDB to query and store data. Opsview supports the use of InfluxDB 1.1.x and 1.2.x.
[6] With the purchase of High Availability or Disaster Recovery component.