Support Scope of Coverage
|Covered by Support||Not Covered by Support|
|Installation||Architecture and Monitoring Design|
|Diagnosis||Third Party Service Checks |
|Service Checks included with Opsview||Operating Systems (OS), including an OS provided with Virtual Appliances |
|Usage according to documentation||Package dependencies issues unrelated to Opsview|
|Bug Reports ||Opsview Community / Core|
|Bug Fixes ||InfluxDB |
|Oracle MySQL v5.7, v8.0 & MariaDB v5.5, v10.3, v10.5 |
|High Availability / Disaster Recovery Configuration |
 In line with our published Opsview Support Policy.
 MySQL and MariaDB must be packages made available to you by either your operating system vendor (for example, Red Hat) or the Oracle Corporation / MariaDB project.
Issues specifically relating to MySQL or MariaDB, are not supported outside of their operation as a database for Opsview; for example:
- Issues resulting from a defect or change (manual or DB initiated), in the database application
- Database corruption.
- Database replication.
- Software application defects covered under your operating system support contract
 With the purchase of High Availability or Disaster Recovery component.
 We will make reasonable efforts to assist where appropriate .
 InfluxDB is a third party package provided by InfluxData. Opsview does not provide InfluxDB directly, instead, we provide a client component that is able to communicate with InfluxDB to query and store data. Opsview supports the use of InfluxDB 1.1.x and 1.2.x.
 No Support or Warrant is provided for the Operating System Opsview is installed or runs on, including a Virtual Appliance.