Subscriptions and Support service
Opsview Monitor is offered in three subscription plans, summarised below and in our website:
- Opsview Monitor SMB Plan: Designed for SMB customers with up to 300 Hosts, includes professional support and is offered with optional functionality modules such as Reports and Scalability.
- Opsview Monitor Enterprise Plan: Designed to scale to monitor from 300 to more than 20,000 hosts. Enterprise Edition contains all Opsview Monitor features such as scalability, reports, BSM, Hashtags, Auto Discovery, Opsview Data Warehouse (ODW). Includes a dedicated Customer Success Manager, working with you to ensure you succeed in managing your environment and achieving your business monitoring goals.
- Opsview Monitor - MSP Edition: All the features of Opsview Monitor Enterprise Plan, with a flexible billing model based on varying host counts, specifically tailored for the service provider market.
Support service levels
|Subscription Level||SMB Plan||Enterprise Plan||MSP Plan|
|Maximum No. of Support Incidents||Up to 5 (additional 5 incident packs may be purchased through your SMB account manager)||Unlimited||Unlimited|
|Number of Technical Contacts||Up to 2||Up to 6 Up||to 6|
|Severity 1 Response (hours)||4||2||2|
|Severity 2 Response (hours)||8||4||4|
|Severity 3 Response (hours)||16||8||8|
|Support Hours||8am-6pm (Eastern Time or UK time)||8am-6pm (Eastern Time or UK time)||8am-6pm (Eastern Time or UK time)|
|24x7 Support for S1 incidents||No||Optional||Optional|
We encourage our customers to raise support queries via our Customer Portal, to capture all relevant information about your request.
Alternatively, you can contact us by phone using the numbers displayed in the portal, or by e-mail to email@example.com. A public Slack community is also available, where you may post questions and receive answers from other customers running Opsview Monitor, or directly from Opsview themselves.
["Opsview"] ["User Guide"]