Support Scope of Coverage
| Covered by Support | Not Covered by Support |
|---|---|
| Installation | Architecture and Monitoring Design |
| Diagnosis | Third Party Service Checks [3] |
| Configuration | Code Development |
| Service Checks included with Opsview | Operating Systems (OS), including an OS provided with Virtual Appliances [4] |
| Usage according to documentation | Package dependencies issues unrelated to Opsview |
| Bug Reports [1] | Opsview Community / Core |
| Bug Fixes [1] | InfluxDB [5] |
| Oracle MySQL v5.7, v8.0 & MariaDB v5.5, v10.3, v10.5 [2] | |
| High Availability / Disaster Recovery Configuration [6] |
[1] In line with our published Opsview Support Policy.
[2] MySQL and MariaDB must be packages made available to you by either your operating system vendor (for example, Red Hat) or the Oracle Corporation / MariaDB project.
Issues specifically relating to MySQL or MariaDB, are not supported outside of their operation as a database for Opsview; for example:
- Issues resulting from a defect or change (manual or DB initiated), in the database application
- Database corruption.
- Database replication.
- Software application defects covered under your operating system support contract
[3] We will make reasonable efforts to assist where appropriate .
[4] No Support or Warrant is provided for the Operating System Opsview is installed or runs on, including a Virtual Appliance.
[5] InfluxDB is a third party package provided by InfluxData. Opsview does not provide InfluxDB directly, instead, we provide a client component that is able to communicate with InfluxDB to query and store data. Opsview supports the use of InfluxDB 1.1.x and 1.2.x.
[6] With the purchase of High Availability or Disaster Recovery component.