ServiceNow

The ServiceNow notifier is configured either with a ServiceNow instance ID or a full ServiceNow instance URL. It supports basic and OAuth 2.0 authentication. It uses the Table API to create and update incidents.

You can find ServiceNow by clicking Notifications > Targets.

• To see available ServiceNow targets, click .

• To create a new ServiceNow target, click and then provide your settings.

  Note

  You can share targets across your configured notifications.

Note

Under Authentication, provide the credentials you use to log in to your ServiceNow instance.

Incident creation Copied

Incidents are created with the following fields:

Incident update Copied

Incidents are updated when notification reminders are sent and when the notification is cleared. Updates are added as comments to the existing incident with the following format:

<Reminder/Cleared notification title>

<Reminder/cleared notification body>

Incident table field overrides Copied

The name of the incident table defaults to incident and can be changed in the target settings. Table fields set by the notifier by default can be overridden, and new fields can be added. Field values can contain placeholders, which will be dynamically interpolated when the notification is sent. The available placeholders can be seen by clicking on .

For example, a field with the name category and value ${entity.attribute[Category]} will evaluate the value of the Category attribute of the entity the notification relates to.

Note

When using targets with placeholders that apply to grouped notifications only, you cannot use them with non-grouped notifications and vice-versa.