Withdraw of the 6.9.2 Release
Unfortunately, due to critical issues identified with version 6.9.2, we have decided to remove it and ensure it's no longer available for download. These issues impacted the ability to install or upgrade but none were security-related. We are diligently working to resolve these issues and are planning to release an updated version 6.9.3 in early May.
What if you've already upgraded?For customers who have already upgraded to 6.9.2, no immediate action is required, as none of these issues are security-related. Once it's available, you will still be able to upgrade to 6.9.3 as normal. We appreciate your patience and trust as we continue to enhance our software to better serve you. Thank you for your understanding.
Cloud - Service Cloud Opspack
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service.
In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Find out how to use and install our Service Cloud Opspack below.
Service Checks Copied
| Service Check | Description |
|---|---|
| ServiceCloud | Checks objects in ServiceCloud using the given SOQL query in the attribute SALESFORCE_SC_QUERY. It will create a new service check for every SALESFORCE_SC_QUERY. |
Setup and Configuration Copied
Add the Host Template Copied
Add the Cloud - Service Cloud Host Template to your Opsview Monitor host.
Note
For more information, refer to the documentation on Adding Host Templates to Hosts.
Configure the required variables for the host Copied
| Variable | Description |
|---|---|
| SALESFORCE_AUTH | Within the override of this variable, you will need to provide a valid SalesForceToken, Client key and Client secret. If you do not have these on hand, please contact your SalesForce administrator. |
| SALESFORCE_LOGIN | Provide credentials for a Salesforce.com accound, overriding both the Username and Password |
| SALESFORCE_SC_QUERY | Override the SOQL query with your SOQL (Salesforce Query Language) query. Add an instance of this variable for each query you wish to run. |
Note
For more information, refer to the documentation on Adding Variables to Hosts.
Apply Changes Copied
Apply Changes and the system will then be monitored:
