Withdraw of the 6.9.2 Release

Unfortunately, due to critical issues identified with version 6.9.2, we have decided to remove it and ensure it's no longer available for download. These issues impacted the ability to install or upgrade but none were security-related. We are diligently working to resolve these issues and are planning to release an updated version 6.9.3 in early May.

What if you've already upgraded?

For customers who have already upgraded to 6.9.2, no immediate action is required, as none of these issues are security-related. Once it's available, you will still be able to upgrade to 6.9.3 as normal. We appreciate your patience and trust as we continue to enhance our software to better serve you. Thank you for your understanding.

Business Service Monitoring views

BSM Grid View navigation Copied

You can access BSM Grid View from the Monitoring menu.

Monitoring BSM menu

BSM Grid View Copied

The BSM Grid View displays Business Services sorted by ascending status. A BSM with an offline state will be marked with a red color and will be positioned at the start of the grid.

BSM Grid view

In this view, you can page through the list of BSMs using the paginator at the bottom. You can also change the zoom level which will change the number of BSMs listed on the screen, using the drop-down selector or the plus/minus buttons - when you make a change the view is reset and you will go back to page 1.

A typical BSM will show the user information including status, availability, and operational details of the business service. For the possible statuses of each service, please see BSM Service Status in Priority Order.

Sort and filter Copied

By default, the grid view is sorted by ascending status and is not filtered.

In this view, using the first icon in the top right-hand corner, you are able to sort your BSMs in ascending or descending order.

Sort and filter

You can sort by:

The second icon allows you to filter your BSMs. You will be able to narrow down the BSMs that you are looking for by searching by their name or status; you are able to search by both name and status at the same time.

Icon filter

As you make changes, the URL will update with your chosen options so you can bookmark your view.

Classic View Copied

You can access the classic BSM view by clicking on the button in the page toolbar:

Classic view icon

This will open a new browser tab.

BSM Detail View Copied

The page shows a detailed view of the selected Business Service and its Components including Status, Availability, Impacted and Acknowledgement states. This view also shows the Operational Zone of each Component as a grey box, allowing you to see how and why a particular Component is impacted.

BSM Detail View

By default, a collapsed view is presented. The components can be expanded individually or by using the toolbar in the top right of the screen to reveal more details.

BSM Detail collapsed view

There are various buttons in the toolbar which can manipulate the BSM tree:

Button Action
Collapse all nodes Collapses all nodes in the tree, except the business service. This button will be highlighted when all nodes are collapsed.
Expand all nodes Expands all nodes in the tree. This will be highlighted when all nodes are expanded. Note, this button is disabled if there are more than 2000 nodes in the tree.
Toggle button Toggles into All Problem view. Button will be toggled while in this view. Press it again to come out of All Problems view.

Icons Copied

Different icons are used throughout these view which can give immediate insight into the state of any object.

BSM Service status Copied

These are the icons used to indicate the BSM Service status and are listed in priority order

Icon Description
Offline Offline
One or more components are offline.
Online impacted Online Impacted
One or more components have at least a failing host.
Downtime impacted Downtime Impacted
One or more components are in downtime, and additionally, one or more components are impacted.
Offline Acknowledged Offline Acknowledged
One or more components are offline but have been acknowledged.
Online Acknowledged Online Acknowledged
All impacted components have been marked as acknowledged.
Downtime Acknowledge Downtime Acknowledge
One or more components are in downtime, and additionally, one or more components is impacted but also acknowledged
Downtime Downtime
One or more components are in downtime.
Online Online
The BSM is online.

BSM Component status Copied

These are the icons used to indicate the BSM Component status and are listed in priority order.

Icon Description
Offline Offline
There are more hosts offline than the availability threshold allows.
Online Impacted Online Impacted
One or more hosts are offline, but the number of remaining online hosts is above the availability threshold.
Offline Acknowledged Offline Acknowledged
The component is offline, but all offline hosts are acknowledged.
Online Acknowledged Online Acknowledged
The component is impacted, but all offline hosts are acknowledged
Downtime Downtime
At least one host is in downtime and no hosts are offline.
Online Online
The component is online.

Host status Copied

These are the icons used to indicate the Host status and are listed in priority order

Icon Description
Offline Offline
There are more hosts offline than the availability threshold allows.
Acknowledged Acknowledged
The host is offline, but all critical service checks are acknowledged.
Downtime Downtime
The host is in downtime and is currently offline.
Online Online
Host is online.

Servicecheck status Copied

These are the icons used to indicate the Servicecheck status and are listed in priority order

Icon Description
Offline Offline
Critical service check.
Acknowledged Acknowledged
Critical service check which has been acknowledged.
Downtime Downtime
Service check which is in downtime and is currently critical.
Online Online
Service check either in OK, Warning,or Unknown.

Path status Copied

These are the line types used to indicate relationships between objects.

Icon Description
Alt text Offline.
Alt text Offline, when its child node is hovered over.
Alt text Impacted.
Alt text Impacted, when its child node is hovered over.
Alt text Offline, but acknowledged, when its child node is hovered over.
Alt text Online.

Resiliency Thresholds Copied

Host status on a collapsed BSM Component Copied

Collapsed BSM Component Online collapsed BSM Component Offline

Host status Grid features:

Host status on an expanded BSM Component Copied

Expanded BSM Component

A border is drawn around all hosts for a component and a bar is shown to indicate the resiliency threshold.

Contextual Menus Copied

In either the BSM Grid View or the BSM Detail View, you can right-click an object to get a context menu containing available actions to take on this particular node. This works for all BSM tree node types (Service, Component, Host, Service Check).

Contextual Menus

Choosing a menu item will open a modal window, with the exception of a Recheck for a Service Check where a request will be submitted immediately.

The following table shows all possible actions that can be taken from within the context menu:

Option Object Permissions Required Behaviour
Investigate Business Service (Grid View) None User will be taken the detail view for the service.
Recheck All ACTIONSOME or ACTIONALL Recheck modal window will be shown for services, components and hosts. For a service check, a recheck request will be submitted immediately. You may get an error if you do not have permission for the service check.
Acknowledge All ACTIONSOME or ACTIONALL Acknowledge modal window will be shown. For a service check, you may get an error if you do not have permission for the service check.
Schedule Downtime All DOWNTIMESOME Downtime modal window will be shown. For a service check, you may get an error if you do not have permission for the service check.
Go To Host Host None User will be taken to the Navigator view with the particular host selected and the Checker showing all this Host’s Service Checks.
Investigate Service Check None User will be taken to the Navigator view and open the Investigate window for the Service Check.

Modal window Copied

The modal window consists of an action-specific form (if applicable) and two accordions to help you choose which objects to apply the action to.

Modal window

The action-specific forms are detailed below.

The Status Selection accordion is used to filter the Service Checks based on their status. You can choose any number of status pills or the All pill.

The Manual Selection accordion can be opened to select or deselect specific Service Checks. The initial list of Service Checks will be based on the status pills chosen in the Status Selection accordion. The table will display the Hostname, Service Check and its status.

The text next to the Submit button states the total number of Service Checks selected. The Submit button will only be enabled if objects have been chosen and the form is valid.

Submit Manual Selection

Recheck Copied

When the recheck has been submitted, a notification will appear in the UI:

Recheck notification

Acknowledgment Copied

If a Service Check is already handled, the Acknowledge menu item will be disabled:

Acknowledge option disabled

Service Checks that are handled (either due to being in an OK state, already acknowledged, in a scheduled downtime, or the host is in a problem state) will not be listed and cannot have an acknowledgment submitted for them.

Service Checks

Additional data is required when setting an acknowledgment:

When an acknowledgment has been submitted, a notification will drop down in the UI to show the action has been triggered.

Acknowledgment notification

Downtime Copied

Downtime Windows Servers

Data is required to set downtime for a service check:

All dates and times are shown in the user timezone.

When downtime has been set, a notification will appear in the UI to show the action has been triggered:

Downtime notification

BSM Service and Component Status and Availability Copied

BSM status and availability

Service and Component status features:

Status changes Copied

The UI will receive changes to the BSM status at most every 10 seconds by default.

Status changes will be reflected in the current view of the graph, maintaining the current expanded/collapsed nodes and zoom level. However, nodes may move around if they need to be re-sorted.

Configuration changes, where components, hosts or services checks are added or removed from the BSM, will result in the whole BSM tree refreshing. At this time, there will be a notification to indicate that a configuration change has just occurred:

BSM tree refreshing

All Problems View Copied

In this view, any components, hosts or service checks that are not in a problem state will be filtered out. This allows you to focus on issues that are affecting the BSM.

Objects that will be shown are:

When you first go into the All Problems view, the tree will expand out the failed service checks. To avoid overwhelming the tree for large BSMs, there is a limit of 30 impacted Service Checks.

Host status grids and host resiliency thresholds are hidden in this view.

You can use the Expand All and Collapse All buttons while in this mode.

The nodes will retain the collapsed/expanded state, so when status updates are received the same nodes will be open/closed. However, as the ordering may change, the tree may change the structure.

When you come out of All Problems view, all objects will be collapsed.

Note

Due to the asynchronous nature of the Opsview monitoring engine, it is possible that a service check will be in a critical state, but the BSM component host is not updated to reflect - this means the service check will not appear in the visualisation until the host is shown. Conversely, a component host could be in a failed state but the service check is OK so the service check will not be attached to the host.

Usability Copied

["Opsview On-premises"] ["User Guide"]

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