Frequently asked questions on Mobile
Warning
To manage your account, you must use the https://legacy.opsview.com site as there are issues with the Mobile App. For more details, see Registration of a new user.
Compatible versions of Opsview Monitor with Opsview Mobile App Copied
The Opsview Mobile App is compatible with all currently supported versions of Opsview Monitor, as of version 5.4 and higher. Full details regarding the supported versions of Opsview Monitor can be found on the Support policy page.
Supported versions of Android and iOS for Opsview Mobile App Copied
The Opsview Mobile App is compatible with Android devices running version 5.0 or higher and iOS devices running version 12.4 or higher.
Registration of a new user Copied
A known issue is currently affecting user registrations through the Opsview Mobile App, which shows the following error:
Forbidden, you're not able to access this resource.
Register via the https://legacy.opsview.com site and then login via the Mobile App.
Opsview Username Copied
The Opsview Mobile App requires your Opsview website username in order to login and use Push Notifications. If you are unsure of your username, you can easily find it by using this link; your username will be shown in the username field on the Profile tab.
Set up Push Notifications Copied
To set up push notifications, you must first enable push notifications on both your device and your Opsview Monitor server. Full instructions can be found on Getting started with Push Notifications.
I cannot access my Opsview Monitor system that uses an SSL Certificate Copied
If you have a self-signed certificate, you may need to add the certificate for your device. Instructions can be found on the Add certificates to mobile phone page.
Deeplinking does not work on Opsview Mobile App Copied
If you find that when you click on a push notification that it does not correctly open the associated object within the Opsview Mobile App then you may need to upgrade your Opsview Monitor server as deep linking support was only added as of Opsview Monitor in 5.1. Alternatively, the Customer Success team can provide you with the updated Android and iOS notifications script to enable this functionality.
Why am I receiving Test notification OK, but not real/live ones? Copied
You will need to login to the app as the same user you have added the notification for, otherwise you will not receive notifications.