Geneos 5.x Known Issues

Overview

Geneos known issues contain a list of bugs and issues that may affect the performance of your applications and components in Geneos.

ITRS works on isolating and fixing every product issue that we are aware of. We categorise a bug or an issue as a known issue if it meets the following criteria:

  • The issue is reported by multiple users or is likely to have a high impact.

  • The users should be aware of to minimise any disruptions to their monitoring.

  • It is a critical issue, or with a high severity security vulnerability risk.

The Reported version is also provided for each known issue which indicates the Geneos version where the issue was found. However, these issues may be valid across multiple versions.

This list is always updated regularly, and issues that are resolved will be added in the Geneos release notes.

Important

The following Geneos components and integrations were affected by the Apache Log4j vulnerabilities CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, and CVE-2021-44832. We can also confirm that no other Geneos components are affected by this vulnerability.

  • Active Console

  • Web Dashboard

  • Terracotta Messaging integration

  • VMware integration

We recommend upgrading to the latest version Geneos 5.12.0 or newer. If you are unable to upgrade, please see the mitigation and workaround information in Vulnerability in Apache Log4j.

Geneos release notes

For detailed release notes for the latest version of Geneos, see Geneos 5.x Release Notes.

Geneos follows a two-month release cycle. The next planned release for Geneos 5.14.x is May 2022.

Upgrade to Geneos 5.x

If you are upgrading from an earlier version of Geneos, please read Geneos Upgrade Notes for compatibility changes you should be aware of before upgrading.

Open known issues

This section provides the list of known issues affecting this release, and are currently being investigated.

Issue key Affected component Reported version Known issue description
VI-9368 Active Console Geneos 5.10.x

List Views in the Active Console may cause performance issues where they contains non-identifying predicates in the X-path. Active Console may drop Gateway connections when a large number of Gateways are connected.

Upcoming releases will help you identify and fix these X-paths to improve performance. As a workaround, we recommend a manual fix for any of your existing workspaces. Please refer to the Refactor List Views containing XPaths with Non-identifying Predicates article.
UTL-1135 Gateway, Netprobe Geneos 5.1.x

Gateway and Netprobe are unable to use MySQL 8.0 client libraries in SLES12.

Workaround:

Revert to libmysqlclient.so.18 client libraries.
       

Resolved known issues

This section provides the list of known issues that have been resolved in Geneos 5.x. The resolved known issues are added in the Geneos 5.x Release Notes.

Issue key Affected component Reported version Known issue description Fix version
COL-10778 Netprobe Geneos 5.11.x The geneos-netprobe-version-linux-ppc64le (POWER8) package is not available to download for Geneos 5.11.0 release. Geneos 5.13.0
COL-10803 Terracotta Messaging integration (UM98Monitor), VMware Monitor integration Geneos 5.1.x — 5.11.x

Apache Log4j 2.17.0 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-44832.

For more information, including remediation advice and workaround, see Vulnerability in Apache Log4j.

 UM98Monitor 2.0.236, VMWareMonitor 1.4.21
VI-9396 Active Console, Web Dashboard Geneos 5.1.x — 5.11.x

Apache Log4j 2.17.0 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-44832.

For more information, including remediation advice and workaround, see Vulnerability in Apache Log4j.

 Geneos 5.12.0
COL-10788 Terracotta Messaging integration (UM98Monitor), VMware Monitor integration Geneos 5.1.x — 5.11.x

Apache Log4j 2.16.0 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-45105.

For more information, including remediation advice and workaround, see Vulnerability in Apache Log4j.

 UM98Monitor 2.0.235, VMWareMonitor 1.4.20
VI-9394 Active Console, Web Dashboard Geneos 5.1.x — 5.11.x

Apache Log4j 2.16.0 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-45105.

For more information, including remediation advice and workaround, see Vulnerability in Apache Log4j.

 Geneos 5.11.3
COL-10782 Terracotta Messaging integration (UM98Monitor), VMware Monitor integration Geneos 5.1.x — 5.11.x

Apache Log4j 2.15.0 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-45046.

For more information, including remediation advice and workaround, see Vulnerability in Apache Log4j.

 UM98Monitor 2.0.234, VMWareMonitor 1.4.19
VI-9389 Active Console, Web Dashboard Geneos 5.1.x — 5.11.x

Apache Log4j 2.15.0 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-45046.

For more information, including remediation advice and workaround, see Vulnerability in Apache Log4j.

 Geneos 5.11.2
COL-10780 Terracotta Messaging integration (UM98Monitor), VMware Monitor integration Geneos 5.1.x — 5.11.x

Apache Log4j 2.14.0 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-44228.

For more information, including remediation advice and workaround, see Vulnerability in Apache Log4j.

 UM98Monitor 2.0.233, VMWareMonitor 1.4.18
VI-9387 Active Console, Web Dashboard Geneos 5.1.x — 5.11.x

Apache Log4j 2.12.1 is flagged as a security vulnerability by Black Duck. The reported security vulnerabilities are: CVE-2020-9488 and CVE-2021-44228.

For more information, including remediation advice and workaround, see Vulnerability in Apache Log4j.

 Geneos 5.11.1
VI-9199 Active Console Geneos 5.0.x

Active Console may drop the Gateway connection when a workspace is opened while the Critical and Warning or Sampling Errors list views are enabled in the Status Overview dockable.

Workaround:

You can pause the updates on both the Critical and Warning or Sampling Errors list views before enabling the Gateway connections.

 Geneos 5.10.1
COL-10247 Netprobe Geneos 5.9.x The geneos-netprobe-5.9.0-linux-x64.rpm package is not available to download for Geneos 5.9.0 release. Geneos 5.9.1
COL-7933 Terracotta Universal Messaging   Library Apache log4j 1.2.16 is flagged as a security vulnerability by Black Duck. The reported security vulnerabilities are: CVE-2019-17571 and BDSA-2017-0180. Geneos 5.9.0
UTL-1157 Gateway Geneos 5.2.x

The CentOS or RHEL 8 system version of libcrypto.so.1.1 has caused conflicts with the Netprobe when trying to use Postgresql 11 installed in AWS RDS.

Workaround:

You may remove or rename the libcrypto.so* files in the Netprobe lib64 directory so that the Netprobe picks up the system version. However, this may have consequences to other functionalities of the Netprobe.

 Geneos 5.9.0
AA-5479 Gateway (Express Reports) Geneos 5.0.x Library jQuery 1.2.6 is flagged as a security vulnerability by Black Duck. The reported security vulnerabilities are: BDSA-2014-0063, BDSA-2020-0686, and BDSA-2015-0567. Geneos 5.8.0
COL-8009 Market Data Monitor Feed Adapter API Kit Geneos 5.6.x Library jQuery 1.4.2 is flagged as a security vulnerability by Black Duck. The reported security vulnerabilities are: BDSA-2014-0063, BDSA-2020-0686, and BDSA-2015-0567. Geneos 5.7.2
UTL-1197 SSO Agent Geneos 5.7.x Library json-smart 2.3 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-27568. SSO Agent 1.8.0
VI-9292 Active Console, Web Dashboard Geneos 5.6.x Library json-smart 2.3 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2021-27568. Geneos 5.7.1
COL-9738 Netprobe Geneos 5.5.x The TCP Links plugins may cause Netprobe to crash in systems where TCP or UDP files in the /proc/net/ directory are missing. Geneos 5.7.0
COL-7307 Control-M plugin Geneos 5.6.x Library xercesImpl.jar version 2.7.1 is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2012-0881. Geneos 5.6.1
COL-7931 Control-M plugin Geneos 5.6.x Library Apache log4j-core-2.7.jar is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2017-5645. Geneos 5.6.1
COL-7932 VMware Monitor plugin Geneos 5.6.x Library Apache log4j-core-2.7.jar is flagged as a security vulnerability by Black Duck. The reported security vulnerability is: CVE-2017-5645. Geneos 5.6.1
UTL-1158 Netprobe Geneos 5.4.x

The CentOS or RHEL 8 system version of libcrypto.so.1.1 has caused conflicts with the Netprobe when trying to Microsoft ODBC 17 drivers.

Workaround:

As a workaround, you may remove or rename the libcrypto.so* files in the Netprobelib64 directory so that the Netprobe picks up the system version. However, this may have consequences to other functionalities of the Netprobe.

 

 Geneos 5.6.1
VI-9031 Web Dashboard Geneos 5.6.x Library activemq-5.15.10 is flagged as a security vulnerability by Black Duck. The reported security vulnerabilities are BDSA-2021-0225, CVE-2020-1941, and CVE-2020-13920. Geneos 5.6.1
COL-8381 Netprobe Geneos 5.1.x RMS restart command for Netprobe running as a service on Windows Server 2012 R2 does not work. Geneos 5.5.1
COL-8485 TIB-RV Plugin Geneos 5.0.x, 5.1.x The TIB-RV plug-in crashes on a Geneos 5.x Linux Netprobe. Geneos 5.3.0
COL-8567 Collection Agent, Netprobe Geneos 5.1.x Netprobe may shutdown the Collection Agent when system is under load. Geneos 5.2.1
COL-8429 Netprobe Geneos 5.0.x Self-Announcing Netprobes versions 5.1.0 and 5.1.1 will fail to connect to Gateway 5.0.x and older. Geneos 5.1.2
COL-8318 Collection Agent Geneos 5.1.x On Windows environments, the Netprobe may fail to reconnect with Collection Agent following a restart of the Netprobe. Geneos 5.1.1
AA-5429 Webslinger Geneos 4.13.x SSO-enabled Web Dashboard and Webslinger do not currently work with SSO Agent in the Gateway Hub. It works when connecting to a standalone SSO Agent, or when SSO is disabled. Geneos 5.0.0